Reference

Terms Conditions That Govern Your Use of tshark

These Terms & Conditions set out the rules, responsibilities and rights that apply when you open an account, deposit funds through bKash, Nagad or Rocket, place wagers or request withdrawals on our platform.

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tshark Terms Conditions That Govern Your Use of tshark
HOW WE HANDLE POLICY

Data, Security and Account Practices Under These Terms

These Terms & Conditions are supported by operational practices you can verify through your own account settings. Below we outline how we store data, manage cookies, secure accounts, retain records, handle change requests and direct you to the right contact — all as governed by the terms you accepted at registration.

Data Storage

Your personal and transaction data is stored on encrypted servers. We retain only what is needed to operate your account, process bKash or Nagad payments and comply with regulatory requirements in eligible regions.

Cookie Use

We use cookies to maintain your logged-in session, remember device preferences and measure how pages perform. You can clear cookies from your browser at any time, though doing so will log you out and reset saved preferences.

Account Security

Each login triggers an OTP to your registered mobile number. If you suspect unauthorised access, lock your account instantly through the security tab and contact support. We never ask for your PIN or OTP over chat.

Record Retention

Transaction history, chat logs and verification documents are retained for the duration required by applicable rules in your region. Once that period ends, data is securely deleted unless you request earlier removal.

Change Requests

You can request updates to your registered name, mobile number or linked Rocket wallet through verified email. Changes take effect after identity re-verification to prevent unauthorised account takeovers.

Contact for Disputes

If you believe a term has been applied incorrectly — for example a withdrawal hold you disagree with — raise it through live chat first.

TERMS SUPPORT CHANNELS

How to Reach Us About These Terms

Questions about specific clauses, account restrictions or your rights under these Terms & Conditions can be raised through any of the channels below. Our support team handles terms-related queries with the same priority as payment issues, so you will not be left waiting for clarity on what applies to your account.

Live Chat Open the chat widget from any page. Mention the clause or section number you need clarified and a support agent will walk you through the relevant condition, including how it applies to your bKash or Nagad transactions.
Email Support Send your query with your registered account email. Include the section of these terms you are asking about, and you will receive a written explanation you can keep for your records — useful when disputing a withdrawal hold.
Mobile Wallet Queries If your question involves how these terms affect deposits or withdrawals through Rocket, Nagad or bKash — such as processing holds or verification steps — flag it as a payment-terms issue so it reaches the right desk quickly.

Common Questions About tshark Terms & Conditions

Below are the questions we receive most often about these Terms & Conditions. Each answer explains how the relevant clause works in practice, particularly around Bangladesh payment methods, account access and your rights.

We notify you through your registered email or account inbox explaining which clause was breached. Depending on severity, consequences range from a temporary restriction on withdrawals to full account suspension. You always have the right to respond and provide context before a final decision is made.

No. These terms allow only one account per individual. If duplicate accounts are found, we consolidate balances into the earliest verified account and close the others. Attempting to circumvent this through different mobile numbers linked to bKash or Nagad still counts as a breach.

Deposits via bKash are subject to the same conditions as any other method — funds must come from a wallet registered in your own name, and the minimum or maximum limits displayed at the time of deposit apply. We do not reverse completed deposits except where a clear technical error is documented.

We require that your first withdrawal goes back to the same Rocket, bKash or Nagad wallet you deposited from. After identity verification is complete, you may request an alternative withdrawal path by contacting support and confirming ownership of the new wallet.

You can request a copy of the personal data we hold, ask for corrections, or request deletion subject to regulatory retention periods. Submit these requests through email support with your verified account credentials. We respond within a reasonable timeframe once identity is confirmed.

We update terms when operational or regulatory circumstances require it. A notification banner appears on your dashboard, and you receive a message to your registered contact. Continued account use after the notice period is treated as acceptance of the updated terms.

These terms state clearly that access depends on your local law and eligible regions. We do not make any representation that our services are permitted in every jurisdiction. It is your responsibility to confirm that placing wagers or holding an account does not breach applicable rules where you reside.

Yes, under specific conditions outlined in these terms — such as confirmed fraud, identity misrepresentation, or sustained inactivity beyond the stated dormancy period. Before closure, we attempt to notify you and allow withdrawal of verified balances unless a regulatory obligation prevents it.

Raise the issue through live chat first, referencing your transaction ID and the relevant term you believe was misapplied. If the initial response does not resolve it, ask for escalation to the compliance desk. We keep written records of all dispute interactions for your reference.

You must meet the minimum age requirement applicable in your jurisdiction to hold an account. We verify eligibility at registration through the details you provide. If at any point we determine you do not meet the criteria, the account will be closed and remaining funds returned to your verified wallet.

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