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How tshark Handles Your Privacy

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about your personal information or want to make a data request, these are the channels we monitor. Each one connects to the same privacy team, so pick whichever suits you. We aim to acknowledge every request quickly and resolve it within a reasonable timeframe.

Live Chat Open live chat from any page on the site. Mention your data query and the team will route it to the privacy desk. You can ask about stored data, correction requests, or deletion steps directly in the conversation.
Email Send a written request to our support email. Include your registered phone number so we can locate your account without asking follow-up questions. Written requests give you a paper trail for reference if you need one later.
Account Settings Log in and head to your profile section. You can view much of your stored data directly — phone number, email, linked wallet — and update or remove details yourself without waiting for a reply from us.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not just a document — it shapes how we build features and store records. Below are the specific practices we follow across data handling, cookies, retention, security, third-party sharing and your rights. Each one reflects a deliberate choice about how your personal information moves through our systems.

Encryption in Transit Every connection between your device and our servers uses SSL encryption. This applies whether you are depositing via bKash on mobile or browsing the lobby on desktop. Data cannot be read by anyone intercepting the connection.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your language. No advertising trackers from third parties run on our pages. Clear your browser cookies any time to reset all stored preferences.
Account Security Login attempts from a new device trigger an OTP sent to your registered number. Failed attempts beyond a set threshold lock the account temporarily. You can review recent login activity inside your profile section at any time.
Data Retention We keep transaction records for as long as required by applicable financial regulations. Once that period ends, records are anonymised or deleted. Identity documents submitted for wallet verification are stored separately with restricted internal access.
Third-Party Sharing Personal data goes only to payment processors handling your bKash, Nagad or Rocket transfers, fraud-detection partners, and authorities where law requires disclosure. We do not share your details with unrelated companies for their own marketing purposes.
Your Data Rights You can request a copy of all personal data we hold, ask us to correct inaccuracies, or request deletion subject to legal retention obligations. Reach us via live chat or email — we will confirm what action we took within a reasonable period.

Common Questions About Your Data at tshark

These are the questions our support team hears most about personal information and privacy. Each answer gives you the short version — if you need more detail, open live chat and ask the privacy desk directly.

We collect your name, phone number and email address. These let us verify your identity, link your bKash, Nagad or Rocket wallet, and send transaction confirmations. We do not ask for data beyond what account operation requires.

Yes, we store the amount, reference number, time and payment method for each deposit or withdrawal. This allows us to reconcile your balance, handle disputes and comply with financial record-keeping rules in eligible regions.

You can. Contact us through live chat or email with your registered phone number. We will compile and send you a readable summary of the personal data we hold, typically within a reasonable timeframe depending on request volume.

Send a deletion request via live chat or email. We will remove data that is not subject to legal retention obligations. Transaction records may need to stay on file for a regulatory period before they can be anonymised or erased.

No. We share data only with payment processors to complete your Rocket, bKash or Nagad transfers, with fraud-prevention partners, and with authorities if legally compelled. Your details never go to unrelated companies for their own promotions.

We use session cookies to keep you logged in and preference cookies to store your language choice. No third-party advertising trackers run here. You can block or clear cookies in your browser settings — doing so will log you out.

Logins from unrecognised devices require an OTP sent to your registered number. Multiple failed login attempts lock the account temporarily. All connections use SSL encryption, so credentials cannot be intercepted during transmission.

Documents submitted for wallet verification are stored with restricted access for as long as required by applicable regulations. Once the retention period ends, they are securely deleted. You can ask our support team for the current retention timeline.

We may update this policy when our practices or legal requirements change. Updates are posted on this page with a revised date at the top. For significant changes, we notify you through your registered email or an in-account message.

Yes. Access to our platform and data-handling scope depend on local law and eligible regions. If regulations in your jurisdiction grant additional rights or impose different retention rules, we apply those where they are stricter than our baseline policy.

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