Reference

Legal Framework and Account Policy

We set out our legal position clearly so you know how your account, data and funds are handled. Access to tshark depends on your local law and eligible regions — we do not make claims beyond what applies to you specifically.

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POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have questions about any policy on this page — data requests, account restrictions, or access queries — reach us through these channels. We handle legal inquiries with priority routing so your concern is not buried in general support queues. Responses come back to whatever channel you use, and we confirm receipt within the same working day.

Team online

Live Chat

Open the chat widget from any page on our site. Select the legal or account category from the initial prompt so your message routes directly to the compliance queue. Available around the clock for initial receipt, with follow-up during working hours.

Email

Send your query to the support address listed in your account settings. Include your registered username and a clear description of the legal matter. We aim to acknowledge receipt within the same calendar day and provide a substantive response shortly after.

Account Dashboard Notice

For ongoing legal matters — identity verification, access restrictions or data subject requests — we post status updates directly in your account dashboard under notifications. Check there for progress on anything you have already raised with us.

DATA AND SECURITY PRACTICES

How We Handle Your Information and Account

We treat your data as something we hold on your behalf, not something we own. Every piece of personal information — from your mobile number used with bKash or Nagad to your identity documents — is stored with encryption and accessed only for defined operational reasons. Here is how we manage key areas of account security and data governance.

Data Collection Scope

We collect only what we need to operate your account: contact details, payment identifiers for bKash, Nagad or Rocket, device information for session security, and identity documents when verification is required. Nothing beyond these categories is retained without explicit consent.

Cookie Usage

Our site uses cookies to maintain your login session, remember device preferences and deliver site analytics. No advertising cookies from external networks run on our pages. You can clear cookies at any time via your browser settings without losing account data held server-side.

Account Security Layers

Logins require your password plus an OTP sent to your registered mobile number. Withdrawal requests trigger a secondary verification step. If three failed login attempts occur in sequence, the account locks temporarily and a notification reaches your registered contact.

Data Retention Period

We retain your account data for the duration your account remains active and for a defined period after closure, as required by applicable record-keeping obligations. Once that window passes, personal data is permanently deleted from active systems.

Requesting Changes or Deletion

You can request correction or deletion of your personal data via live chat or email. State the specific data points you want changed or removed. We process requests within a reasonable timeframe and confirm completion through your registered contact method.

Third-Party Sharing

We do not sell your data. Information is shared only with payment processors (bKash, Nagad, Rocket, bank partners) to complete transactions you initiate, and with compliance partners where legally required. No data leaves our control for marketing purposes without your opt-in.

Details

tshark Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your eligibility to hold an account and access any part of our lobby — whether that means live casino tables like Baccarat FireStorm and Roulette Wildcard, crash games, slots or our sportsbook — depends entirely on the laws that apply in your jurisdiction. We do not

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represent that our services are lawful or available in every region, and it is your obligation to confirm that accessing tshark does not conflict with local regulations before you create an account or make any deposit through bKash, Nagad, Rocket or bank transfer. We reserve the
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right to restrict, suspend or close accounts where we determine that continued access may violate applicable law or our internal compliance requirements. No funds will be forfeited without a documented reason communicated to you via your registered contact details. If your region's legal landscape changes, we
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may update access conditions without prior notice; however, we will inform affected account holders through email or on-site notification and allow a reasonable period for withdrawal of existing balances. Our platform does not extend services to anyone below the minimum age required by their local jurisdiction.
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By proceeding with account creation, you acknowledge that you have reviewed your own legal standing and accept the conditions outlined across this page and our separate terms document.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Legal Policy

These address the questions we see most frequently from account holders about their rights, data and legal standing on tshark. If your concern is not covered here, use the contact paths above.

Availability depends on your local law and eligible regions. We do not make a blanket statement on legality — it is your responsibility to verify that accessing our platform does not conflict with regulations in your jurisdiction before creating or funding an account.

We store your name, mobile number, email, payment identifiers linked to bKash, Nagad or Rocket, device fingerprint for session security, and any identity documents you upload during verification. No biometric data or location tracking beyond IP-based region check is retained.

Yes. Contact us via live chat or email with a deletion request. We will verify your identity, process the closure and confirm once personal data has been removed from active systems. Certain records may persist for compliance retention periods required by law.

Payment identifiers are encrypted at rest and in transit. We do not store full mobile wallet PINs — only transaction reference numbers for reconciliation. Deposits and withdrawals pass through encrypted channels between our system and the payment processor.

If we restrict your account for legal or compliance reasons, your existing balance is not forfeited without documented cause. We notify you through your registered contact with the reason and provide a withdrawal window for legitimate funds, subject to verification.

No. We share data only with payment partners to process your transactions and with compliance entities where legally mandated. Marketing-related sharing requires your explicit opt-in, which you can grant or revoke at any time from your account settings.

Open live chat or send an email specifying the field you need corrected — name, mobile number, email or payment details. After identity verification, we update the record and confirm the change. Keep your contact details current so we can reach you about policy matters.

You must meet the minimum age required by your local jurisdiction. We do not set a single global number because different regions have different thresholds. During verification, we confirm age via your submitted identity document before full account features become available.

We may update access conditions or policy language as legal landscapes change. When we do, affected account holders receive a notification via email or the account dashboard. Material changes include a reasonable window for you to withdraw funds if you disagree with new terms.

Our complete terms document is linked in the footer of every page and accessible from your account settings. It covers wagering conditions, withdrawal procedures, dispute resolution and everything else that sits alongside this legal policy page.

Legal Framework and Account Policy

How to Reach Us About Legal Matters

Live Chat

Email

Account Dashboard Notice

How We Handle Your Information and Account

Data Collection Scope

Cookie Usage

Account Security Layers

Data Retention Period

Requesting Changes or Deletion

Third-Party Sharing

Common Questions About Our Legal Policy

01 Is it legal for me to use tshark from Bangladesh?

02 What personal data does tshark store about me?

03 Can I request deletion of my account and all associated data?

04 How do I know my bKash or Nagad payment details are secure?

05 What happens to my balance if my account is restricted?

06 Does tshark share my information with third parties for marketing?

07 How do I correct wrong information on my account?

08 What age requirement applies to opening an account?

09 Can tshark change these legal terms without telling me?

10 Where can I find the full terms and conditions?

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